🌸Returns & Exchanges at Kay's Cozy Creations🌸
We want you to love your handmade treasures from Kay's Cozy Creations as these items are handmade, I do not accept returns or exchanges. If there are any issues with your order, please contact me immediately.
🌸All sales are final🌸
We are dedicated to crafting high-quality, unique crochet products that bring joy. To maintain the integrity of our handmade business and fair pricing, we operate on an "all sales are final" basis. Please review your order carefully before completing your purchase, and feel free to reach out with any questions prior to buying.
🌸Exceptions: Damaged in transit or seller's error🌸
While all sales are generally final, your satisfaction is important to me. I understand that unforeseen issues can occur. Therefore, I do accept exchanges if your item arrives damaged in transit or if there was a verifiable seller's error in your order. Please contact us within 14 days of receiving your item with photographic evidence to arrange an exchange.
🌸Our exchange process🌸
If your item qualifies for an exchange due to damage in transit or seller's error, I offer an even exchange for the same item. I do not provide monetary refunds or store credit for these situations. My goal is to ensure you receive the beautiful, quality product you ordered from Kay's Cozy Creations.