🌸Returns & Exchanges at Kay's Cozy Creations🌸
We want you to love your handmade treasures from Kay's Cozy Creations as these items are handmade, I do not accept returns or exchanges. If there are any issues with your order, please contact me immediately.
🌸Exceptions: Damaged in transit or seller's error🌸
While all sales are generally final, your satisfaction is important to me. I understand that unforeseen issues can occur. Therefore, I do accept exchanges if your item arrives damaged in transit or if there was a verifiable seller's error in your order. Please contact us within 14 days of receiving your item with photographic evidence to arrange an exchange.
🌸Our exchange process🌸
If your item qualifies for an exchange due to damage in transit or seller's error, I offer an even exchange for the same item. I do not provide monetary refunds or store credit for these situations. My goal is to ensure you receive the beautiful, quality product you ordered from Kay's Cozy Creations.